Address: | 1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906, USA |
Phone: | +1 719-576-8900 |
Site: | doubletree3.hilton.com |
Rating: | 4.1 |
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Breanna Zitzelberger
My Husband was stationed to Colorado Springs and we needed a place to stay just until we were able to find a home. Their Military rates are fair and within the budget we had to stay each night. This is a very nice hotel but there are a few things that they could improve on. Such as the front desk implying that you get %50 off of eating at the restaurant because we had asked if they have free breakfast like most places offer, and they do not. Unfortunately, no one ever told us it was extremely specific, the %50 off is only for breakfast, not off the menu but just the buffet, oh and also its just for the military member themselves, neither the spouse nor family. That was very fun to find out after we had eaten our meal. The room, it was nice but the one main light used in the room itself was broken, it would be on for about 5 minutes then shut off and on constantly on its own. So we just refrained from using the light at all, by the way we are here for an 11 night stay (06/03/201-06/14/2014), talk about real inconvenient. Then one of the first nights my husband noticed that on both our beds on both comforters had dried blood stains on them. At these point we made a complaint, in which they came and changed them right away (which was nice) and also had an engineer come and TRY to fix the light (which was extremely inconvenient, messy, and still doesn’t work properly). But hey we got a free night, but still 10 nights of inconvenience. We were also never told that if you have a pet housekeeping will not come unless you a present, which was kind of a pain to find out after the fact that I needed their tiny trash cans they provide to be thrown out, along with fresh towels. So be prepared to have to stay at your hotel if you have a pet and need something cleaned. I tried to be accommodating about asking for a scheduled time in the morning that they can come while I would still be present before leaving for the day and yet they never actually come at that time (Bummer). Lastly, my husband and I, along with many other guests were extremely displeased with their Laundry Room. The soap dispenser happily took money, but refused to dispense any soap, thus inconveniencing other guest on having to go and grab their own soap to share with other guest. The washer that I had used was full of mud and grass, so I personally had to spend money to bleach them out with hot water (1.50 per wash and washer) and afterwards wipe out and try and grab all the dirt and grass out of them so we could have some clean clothes for the week. Then we dried our clothes, in which one of the dryers does not dry at all, forcing me to have to wait on one load to finish, then staying another 2 hours on top of that waiting for my second load to dry and switching dryers (which also cost money, so had to pay double). I along with many others were extremely dissatisfied, most guest were actually so annoyed that they decided to just take their wet clothes to their room to hopefully dry. The point of this complaint, don’t do your laundry here. All in all, we have had an okay stay, but the money you pay for this place you would definitely expect more. Hopefully your experience was better than mine.
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Kevin L
GM to Guests: You Are A Deadbeat, A Thief And We DO NOT Trust You! Geez! I thought the Hilton Garden Inn on the north end of town was poorly managed; the DoubleTree treats you like a deadbeat crook! Apparently it’s a DoubleTree by Hilton Colorado Springs policy to charge your credit card when you have a “high” balance ($600). Hotel policy? Really? This is a flippin’ lie to the nth degree! I’ve never been charged halfway through my stay before at this DoubleTree or any other Hilton property. Nowhere and at no time are you ever notified that your credit card will be charged halfway through your stay. It’s not posted in the lobby, it’s not on any of the material you receive at check-in and as of this writing, it’s not posted in the “Hotel Policies” online; Yes, the GM and his staff are indeed a bunch of liars! I checked-in on a Sunday and planned to stay through Saturday. On Thursday I see an envelope with my name on it lying on the pillow. Inside is a receipt and letter notifying me that the General Manager—the policy maker—does not trust me, believes I am deadbeat and probably a thief who will skip out on his bill; so we’re charging your credit card now just in case. That’s a great way to treat a guest—ESPECIALLY A GUEST WHO HAS STAYED AT YOUR HOTEL OVER 40 TIMES!!! During these stays the DoubleTree NEVER had trouble collecting from me, NEVER! And now it’s a hotel policy? The GM and his staff are a bunch of flippin’ liars! I even called Hilton Guest Services and no one there had ever heard of such a stupid policy. Yeah, the GM and his staff are a bunch of liars! I checked out and went to a hotel where I am welcome and not lied to. Please don’t misunderstand, I’m OK with charging my credit card halfway through my stay or anytime you need to; just give me a heads up, let me know what’s going on, it’s not really that big of an issue. But surprising me the way you did is telling me you think I am a deadbeat you do not trust me and in your eyes I am a suspected thief. It is NOT a hotel policy; you know it and I know it. The GM and his staff are a bunch of liars! To his credit the GM, called me and tried to make it right. However, I was still very angry so I did what any honest person who’s called a thief and a deadbeat would have done: I cussed him out and hung up on him—You cannot give me enough points to make it right! I called him back to apologize for cussing, but he wouldn’t take my calls so I left a message. I do apologize for cussing him out, but I will NEVER stay at the DoubleTree by Hilton Colorado Springs, EVER! The GM and his staff are indeed a bunch of liars! I was just told I needed to be in Colorado Springs even MORE frequently. Hence, for not trusting me with $600 you lost about $7,000.00 of my annual business. Have a nice day!
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ashley chavarria
Lets start off with this hotel is NOT military friendly, this is the impression we were given after our stay. We pcsd from an oconus duty station, made our reservation online and put in the notes that we had 2 dogs accompanying us for our stay. NOWHERE on their website does it say anything other than they are "pet friendly". Upon arrival, the desk clerk took our information, the deposit for the dogs and that was it. After 2 nights there we were called by the front desk while we were out exploring the area, we were informed that our dogs were barking and there were complaints. We returned, went to the front desk to be degraded, and were told that the STAFF were making the complaints, that the dogs were barking when they walked by. My dogs do not bark to hear themselves, if the staff hadnt been congregating near the storage room(3 ft from our door) to have their gossip hour loudly, the dogs wouldnt have made a peep. We were rudely told that if they cause a disruption then we would be charged for the cost of relocating other guests, then we were handed a paper that looked like a cheap word document with the title of "pet policy". This document is NOT on their website, nor was it given to us at check in, I feel like this a deceptive way to do business. The policy stated that we could not leave our dogs alone in the room, how are military members supposed to inprocess if the hotel lets you have pets, but wont let you leave them alone? We paid over $1200, only to have to take our dogs to a kennel for an additional $600, so that we could inprocess. The restaurant waitstaff cant get on the same page, took the kids for the breakfast buffet, some days I was charged for a 4yr old, other days she was "free" bc of her age. Got charged for a buffet for the husband who joined us late, and didnt even eat or drink the coffee. Couldnt get a itemized receipt for our stay(to file for tle) until after we checked out, even though the card was billed for the entire amount. We will NOT be returning to this hotel, and will ensure that none of our fellow service members or their families have to experience the headaches here either. The only thing I can say that was good, was the very sweet maid who took the time to personally write us thank you cards for being such clean and tidy guests. I sincerely appreciate her effort and kind words.